Frequently Asked Questions

Your guide to shopping with Charms Official

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take between 7-14 business days depending on your location and customs processing.

What is your return policy?

We offer a 30-day return policy for all unworn items in their original packaging. Please ensure all tags are attached to be eligible for a full refund or exchange.

How do I determine my size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.

Are your jewelry pieces hypoallergenic?

Yes, all Charms Official jewelry is crafted from high-quality materials such as 925 sterling silver and 18k gold plating, designed to be safe for sensitive skin.

How can I track my order?

Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.